Evil Eye Creative Studio

Policies

Effective January 1, 2023

General Information

  • We do our best to foresee what questions and concerns our clients may have, but this list is non-exhaustive, and subject to change. Please reach out to us if you have any questions about our policies.
  • All orders must be paid within 30 days of the invoice date, unless otherwise arranged.
    • On-time payment will be based on check date, if a check is issued as payment.
    • Failure to pay invoices on time will result in late payment fees, totaling $100/day until payment is issued (again, based on check date if applicable).
  • We accept a variety of payment methods including cash, check, Venmo, and Paypal. Please discuss payment options with us upfront to avoid confusion later.
  • Schools and non-profit organizations may negotiate for reduced pricing where appropriate. Please tell us if you fall within these categories before getting your price quote.
  • EECS is closed on all recognized federal holidays.
  • EECS is not responsible for errors due to misunderstanding of these policies, but we are dedicated to easing frustration and making things right. Never hesitate to ask us if there’s any way we can help!

Print Orders

  • All print orders must be paid in full before the order will be moved into production.
  • All prices are subject to change due to a change in the cost of materials, rush production, and other factors. Clients will be notified if there are any changes in price before moving into production.
  • Unless otherwise noted by the client, EECS will choose the lowest-cost materials available to ensure the best price for the end product.
  • EECS will not print stolen artwork.
  • Design services are included in all print orders, but clients must approve the final design before it will move into production.
    • Clients may provide their own print files, but EECS cannot and will not guarantee print quality from provided files.
    • EECS will not print provided files without clear permissions from copyright owners in cases where this is necessary.
  • Clients are responsible for proofing files for print, including spelling, grammar, logos, etc.
  • Print orders will not be moved into production without explicit, written approval from the client.
  • No refunds are available on print orders.
  • Replacements are only available if there is an error on the part of EECS.
    • Spelling and other errors that should be corrected during proofing by the client are not covered by the replacement policy. Common errors eligible for replacement would be damaged goods or incorrect items.
  • Please allow 2 weeks minimum for print production after the order is placed.

T-shirt Orders

  • All t-shirt orders must be paid in half before the order will be moved into production.
  • Pricing is figured on a per-project basis. All prices are subject to change due to a change in the cost of materials, rush production, and other factors. Clients will be notified if there are any changes in price before moving into production.
  • Unless otherwise noted by the client, EECS will choose the lowest-cost materials available to ensure the best price for the end product.
  • EECS will not print stolen artwork.
  • Design services are included in all t-shirt orders, but clients must approve the final design before it will move into production.
    • Clients may provide their own print files, but EECS cannot and will not guarantee print quality from provided files.
    • EECS will not print provided files without clear permissions from copyright owners in cases where this is necessary.
  • Clients are responsible for proofing files for print, including spelling, grammar, logos, etc.
  • T-shirt orders will not be moved into production without explicit, written approval from the client.
  • No refunds are available on t-shirt orders.
  • Replacements are only available if there is an error on the part of EECS.
    • Spelling and other errors that should be corrected during proofing by the client are not covered by the replacement policy. Common errors eligible for replacement would be damaged goods, incorrect items, or durability issues.
    • Incorrect items do not include incorrectly ordered items (ie received a t-shirt but changed mind and now want a hoodie).
  • Changes cannot be made to t-shirt orders without placing a new order.
  • Please allow 2 weeks minimum for t-shirt production after the order is placed.

Graphic Design

  • Design projects must be paid in half before production begins; they must be paid in full before file delivery.
  • EECS will not produce graphic design projects without clear permissions from copyright owners in cases where this is necessary.
  • Logo design projects are $1,000 and include a final logo and brand guide.
    • Clients may make up to 3 rounds of revisions, after which work will be billed at $100/hour until the project is completed.
  • Other design projects are quoted on a per-project basis.
  • Please allow 2 weeks minimum for graphic design projects.

Video Production

  • Video projects must be paid in half before production begins; they must be paid in full before file delivery.
  • EECS will not produce video without clear permissions from copyright owners in cases where this is necessary, including audio, image, and video copyrights.
  • All video projects start at $1,000, regardless of finished video length. Final pricing will be discussed on a per-project basis.
  • Please allow 2 weeks minimum for video production without animations.
  • Please allow 1 month minimum for video production including animations.

Web Design

  • Web design projects must be paid in half before production begins; they must be paid in full before file delivery.
  • EECS will not add files to websites without clear permissions from copyright owners in cases where this is necessary.
  • New website projects begin at $1,000 and include a simple, five-page site.
    • Clients may make up to 3 rounds of revisions, after which work will be billed at $100/hour until the project is completed.
    • Other add-ons, such as forms or email integrations, may be negotiated/bundled into the base pricing upon request.
  • General web edits are billed at $100/hour.
  • Please allow 2 weeks minimum for web design projects.

Portfolio Policy

  • EECS retains the right to photograph, film, or otherwise feature any work produced by the company through social media and our website.
    • Clients wishing to have their finished products remain private must provide written documentation before production, including if there is an end date to this request.